Animal Friends Wins Three Consumer Moneyfacts Awards


Last night Animal Friends staff members attended the Consumer Moneyfacts Awards at the London Marriott in Grosvenor Square.

These awards celebrate the very best financial sector products available to the public. The Consumer Moneyfacts Awards, as the name suggests, gives a voice to the consumers, offering them the opportunity to have their say on the quality of their financial service providers.

Moneyfacts research the market, assessing each provider and product on technical merit to form their shortlist of 10 providers in each category. To even be nominated means that a company is considered to be one of the top ten in that class.

Consumers are then invited to respond to a survey giving honest, personal feedback about their experience. This means that the winners of these awards will be able to prove that they combine technical merit, customer satisfaction and service excellence.

We were delighted to receive not one, not two, but three awards. Not only were we Highly Commended in the Best Pet Insurance Provider of the Year, we were also Highly Commended Best Customer Service for the second year running.

The highlight of the night was receiving the award for Best Claims Service. This was particularly special for us, as this category pitted us against insurance companies across the sector, not just other pet insurers. To have our claims team be named the best in the UK is extremely rewarding, especially in the knowledge that this award is voted for by our customers.

Our Founder and Managing Director said, “We are absolutely thrilled to receive these awards. 2014 was a big year for Animal Friends, and we collected a number of awards which all meant a lot to us. But to receive three awards that are based on both our technical quality and customer feedback makes this evening all the more rewarding. We do everything we can to ensure that we are giving our customers the very best service from every department, so to have our claims team recognised as the best in the insurance sector, and to be Highly Commended for our customer service for the second year running, shows that we are delivering that quality.”

We’d also like to extend our thanks to the customers who voted for us. To receive this vote of confidence from our consumers makes the award mean so much to us.

Buddy the Horse: Guest Blog from HorseWorld


In January 2011, staff at equine rescue centre, HorseWorld, worked around the clock to save the life of a young cob who arrived at the charity’s welfare department weighing just a third of his ideal body weight. Now, four years later, he is fully recovered, fully grown and has finally found a family and a home to call his own. (more…)

10 Famous Adoption Stories


Every rescue animal deserves to be adopted into a home that will provide them with the love and security they need. These amazing stories illustrate how important rehoming is, and why adopted animals can prove to be the most amazing additions to any family. (more…)

Happy New Year!


Christmas is over for another year, and many of us will be getting ready to pack up the decorations and see what 2015 has to offer. Here at Animal Friends, many of us have made New Year’s Resolutions in the hope of having a better year than ever, and we thought we should get our pets in on the action! To help you start the year as you mean to go on we’ve got lots of content coming your way all about exercise and health, as well as some handy tips for being a benevolent pet owner in 2015. (more…)

2 Super Social Networking Pages


More and more we are starting to rely on technology to network, learn and entertain ourselves. Social networking pages have become hubs for interacting with people who share your interests, asking questions and sharing images and videos. We’ve compiled a little list of our favourite dog and cat pages on Twitter and Facebook! (more…)

3 Thrifty Gift Ideas


One of the best things about Christmas is seeing the look on a loved one’s face when you give them a thoughtful present. Sometimes, though, our Christmas gift budget doesn’t stretch quite as far as our desire to give requires. Never fear, if you have a sewing kit, some old clothes, and a little bit of time it’s really easy to put together some really special gifts that you can on a budget. We’ve got one for cats, one for dogs and one for the animal lover in your life. (more…)

4 Games to Play on Rainy Days


As the days get darker, colder and wetter it becomes less and less appealing to play with our pets for long periods outdoors. While it is still essential to take dogs for daily walks and make sure cats are remaining active, it’s always helpful to have some extra tricks up your sleeve to keep them busy and engaged without getting completely waterlogged. Here are our 4 favourite games for rainy days. (more…)

5 Stories that touched our hearts


Every year there are stories in the news about heroic animals and pet-lovers all around the world who do incredible things. Here are just a handful of news stories that we felt were especially moving this year. (more…)

6 Reasons to Love Christmas with Pets

christmas with pets

We love our pets 365 days a year, but there’s something magical about Christmas time that makes us want to be with those who are special to us. Here are our top six reasons we love Christmas with pets. (more…)

7 Awesome Animal Videos


We all like to spend a little time watching animal videos on YouTube. Here are some of our favourites (click on the titles of the videos to visit them on YouTube). (more…)